You need to use this format for reporting a bug/glitch Type of bug: Tell us what type of bug you're reporting. Examples are: Lag, No permission, Lost items, Error, Cannot connect etc etc. Server: Name the server, examples are: Factions. Survival etc etc. Arena: If possible name the arena, examples are: SG-Arena12, Anni-02 etc etc. Date and Time: It will greatly help us out if you could provide us with the date and time. Visual information: If would be great if you could provide us with screenshots or video's. This will help us re-create the bug.