»Complaint - Jacky20 - Negligence & Lack of Leadership

@doudddd As much as I hate going off topic, you're not exactly being truthful. You didn't fix this, an admin had to step in and resolve the situation because you didn't care, nor take responsibility for your mistake:





Whereas how you chose to handle the situation after it happened is entirely your fault, (your attitude towards it was wrong, and your failure to take responsibility for your mistake) I cannot blame you for actually making the mistake, as you clearly haven't been trained properly to do your job and were promoted by Jacky far too soon. As Reaper said, he's promoting staff members way too early, instead of putting more time in himself to fix issues, or getting more staff members.



Any further comments regarding this situation, please do it on Discord or elsewhere, not this thread. I'd like it to remain on topic.

 

Lets start with: Recruitment & Onboarding The picture from there you shouldn't even have as that's a chat from survival staff discord which you apparently got hold of.
Now Recruiting new staff members is'nt as straight forward as you are trying to say. When looking for a staff member i look at a lot of different things and i even try NOT to look at some things that this player might have done. Now some might say then why haven't i been accepted if u don't look at some things?
There multiple reason i don't accept some players and most know why as well. if ya don't my DM is open.

Lack of oversight, and inactivity: Now this is something i can agree on but tbh don't we all have a life we have to care of first be for anything else? 1 thing i can add i am not as inactive as u think. Not cause u don't see me doesn't mean i am not around. Only this last weekend i was cause i was busy with family related stuff which i think DOES comes first.


Poor interpretation of the rules: ?? I don't make up rules when there actual rules. Explain to me if some 1 just randomly builds a massive cobble monster right next to a claim u worked on hard to make look nice? Would you like that? i don't think so. I have dealt with so many griefs next to claims you have no idea about and half the time players try to ruin other players build on purpose. The rule update that will be made and posted by Elise very soon.


Will disregard global rules: Not sure if you know but kicking any staff member is strictly forbidden. as has been disallowed for awhile now. So this argument pretty much gets ruled out. The kicks i have done have happened MONTHS ago when this rule was a thing still.

Negligent, unprofessional behavior addressing issues: You left half the convo away and half of it u don't even know. I have already spoken to the guy in DM and as a matter of fact storm did do something wrong but that wasn't the un-claiming cause he did that correctly with the help of the guidlines. The thing that was done wrong here was telling a player to remove a claim or they would get a ban when this specific player claimed a unclaim. Now due to this some people got angry with storm. Which is something you guys should never do. Staff members are here to help if they screw up they will have to deal with me so if u saw something go wrong DM me about it and i can look into it why and when.

He breaks his own rules, and sets a bad example: So now where gonna bring up that thing i was muted yes i got my punishment from the manager. But does breaking a rule in a life time of never breaking any rules make me a bad person? If it would then more then half the world wouldn't exist.

Lack of conflict resolution: Once again you left the entire story out. All your showing is me saying something towards a player who mentions something that was already done. He was pretty much just taunting staff so yes i said what had to said. Probably shouldn't have cause your miss using it against me. Making me look like the bad guy while i was actually solving the drama.

Incompetent - Banned members and ex staff still have full admin access to private documents: Once again something you don't know the full story about. The guidlines where made by Dea_umbra and Germanode together with our OLD guidlines. I reviewed these and they where approved and put as the current guidlines. Now the ownership of this is still with dea_umbra as i have been trying to contact her for the past 2 weeks trying to get the ownership of it as neither where staff but of course you didn't know this so you start blaming me for leaving information like this out and about while i have been trying to get a hold of it.



In Short you took every single thing that you barely knew anything about and put it together making me look like i am some lazy as guy trying to drag survival down and ruin survival. Who's the bad guy here now fox? you have trying to undermine the server for so long trying to demote staff for so long you even made aXed pst off about this cause you can't seem to move on in alive and try to hold grudges. And your calling your self mature? From everything i seen above it only shows that you still can't move on and only trying to ruin a guy trying to actually help.

 

Actually we're redoing the forums on the backend and after this will have a specific webpage listing the global rules and specific server rules.

The rest of it...

 

You have entirely failed to address any of the key issues I have raised, and again have taken a very defensive stance and have not admitted liability for anything.

Neither have you held your hands up and said "okay yes things can change" or that you can self-improve. You are so egotistical and are incapable of taking any feedback or criticism.

If someone has a complaint or criticism against you or a staff member there are two things you do. Firstly, you try and make it a personal issue. We have seen this time and time again throughout my evidence, and even your latest response. You feel that I am doing this because I am the one who has an issue with you. No Jack, you have completely disregarded everyone else's feedback calling for your resignation, all of the feedback over the past 12 months telling you to change, and most importantly, all of the feedback from Elise and aXed regarding your conduct. If you still think after all of this, that it's a personal issue and I am creating problems for you for the sake of it, then you are DELUDED.

I don't make accusations without the evidence to back things up, so I am now going to break down your post and re-iterate key points, and counter others. Let's get into it.

So what? I have the screenshot and used it to make a point. You get defensive about the fact I have the screenshot, but don't actually address the problem - You rarely look at staff applications, you have your ENTIRE staff team pressuring you to do it, and you lack the motivation to properly do this, and control the crazy high turnover within your staff team.

If you want to deal with the problem of staff leaking the chat, you deal with that internally, you don't use the fact it happened as a shield to avoid answering the point raised in the criticism.

This is completely besides the point. I manage a company with 20+ moderators, I know what it takes to recruit, but that is not the point I raised. I challenged you on your poor onboarding process and how you do not prepare your staff members. I will not repeat myself here you can just read my first post, however again you have entirely missed the point, which is a running theme with you.

Okay fine, the rule is now going to be clarified further and that's a positive change, no doubt because of Elise wanting further clarity on how things should work. The rest of it, is entirely beside the point and irrelevant to what I said.

I said that you handled the situation badly, and that you have a poor interpretation of the rules. You have failed to address any of this. Again.

Edit: If you really believe what you said, then why did you authorise a ban for something so innocuous, where as a malicious act such as what Germanode did, you said it wasn't bannable?

It is completely indefensible and only further demonstrates that you will take a rule and do whatever you want with it as long as it suits you:

I can't believe I have to say this, but again you have entirely missed the point, furthermore you are not being honest and truthful. Also the person I kicked wasn't a staff member. @dapander

I resigned in May 2019. The global rule regarding kicking was in effect. Checking your ban-manager history, there are instances of you kicking players for fun, even after I resigned.

Yet again, you will manipulate the truth of a situation in order to avoid blame, or taking any responsibility. Below are images of the rule I am talking about, and a conversation which happened on the day of the resignation between yourself and Elise.

With all of that said, you were wrong anyway, and just validated what I originally said - that you will disregard global rules if you don't like them.

I will not presume whether you are consciously lying, or just being ignorant.







The screenshots speak for themselves. You don't take any criticism from ANYONE.

I am sorry, but again, totally besides the point. I don't care what you did behind the scenes to the admin. I don't care that you are sad that people got angry with TheStormCr3eper.

The point I made is that your responses in the public domain to the player were atrocious, lacked any of the skills you should have as a head admin, and you failed to resolve the issue and stop it escalating. You have avoided addressing any of these points at all.

I cannot believe that you would dare tell the playerbase that we have no right to become angry towards an admin within your staff team given the circumstances here.

The admin fucked up, fine. We all make mistakes.

The problem is that he failed to take responsibility, did not correct the situation (didn't even know how to check chest logs to see what was taken, which is a MASSIVE failure on your part regarding the onboarding process which I spoke about), the admin then accused players of stealing, after having threatened to ban them during the original incident.

The players on the server tried to escalate the situation to you, as the head admin, and tagged you twice in the Discord channel, with some very clear questions and regarding a serious situation which you should already be aware of.

You should have stepped in to fully address these questions and resolve the situation. Instead, you did what you did (see my original post, example 3) and made the situation far worse and resolved nothing.

The fact you have not even apologised for the failings of your staff, your failure to address the issue, or even say "yes I could have handled it better" almost beggars belief.

To make matters worse, to then have the sheer nerve to tell us that we should not be angry about it towards staff ever, in your response here is just disgusting.

You are meant to set an example for the rest of the server. To get muted for SUICIDE ENCOURAGEMENT is shameful, sets a bad precedent and should not be tolerated. It's a very basic rule, how can you expect to be respected on the server by the community and other staff members?

I am getting tired of repeating myself here. copy paste here we go "The point I made is that your responses in the public domain to the player were atrocious, lacked any of the skills you should have as a head admin, and you failed to resolve the issue and stop it escalating. You have avoided addressing any of these points at all."

That document was originally mine. I created the staff guidelines with the entire staff team's input.

When I resigned, I passed it to Dea because you were taking too long to respond (running theme here).

They changed things up sure. However you have missed the point yet again. You have NO overview of the materials which your staff team use, you should have processes in place to own documents, prevent unauthorised editing, and access control.

You say that you have been trying to get control of the document but Dea is not responding. Fine, 2 Q's

1 - What about the other 5 months since I resigned where you've had no control of the document and didn't bother controlling who has access to it?

2 - Why don't you use some common sense by creating a copy in your own local gdrive, and referring your team to that?

Oh please. Don't act like the victim here, open your eyes and look at what the community is telling you.

Your response to this thread only validates everything the community is saying about you, and you need to be removed.

Edit: elaborated, removed personal attacks

 

(I know this is off-topic but) Damn, you should be a lawyer.

 

I have said what i had to say i am not gonna agrue with you cause that will just lead to more drama which is what your trying to get again..

Where done here.

(of course your gonna call me names again and say stuff that aren't true at all but fox i am done with you cause its pointless with you.)
Players know if they have a issue my DM on discord is open.

 

You simply know that you cannot actually justify your behaviour and STILL NOW IN YOUR LATEST RESPONSE think it's a personal attack and my only goal is to create drama, it's like you don't see any of the posts from other people in this thread.

You have only shown the personal attributes that multiple people say you have, mainly the inability to accept any criticism, suggestions, self-inflect or even engage in a meaningful discussion. You're not going to change. You don't want to. You don't see the need to, even when it's placed right under your nose.

@aXed @Elise1886

Do the right thing and sort this out once and for all.

 

And poef he goes shrugFace

 

@jacky would make a good politician with all this dodging and deflecting.

I think the issue here is the inability to try and understand the other side of the table. Rather than defending your self and trying to justify your previous actions. Try to empathise.

A bit of humility goes a very long way. Regardless of the current context remember there will always be two sides of the coin, make sure you show that you understand both before you pick a side.

Your response and dismissal of foxes arguments pretty much validates a lot of what he has said.

Not a good look.

 

Whoat!? you never played Survival with drama?!

 

We are not enemies, but friends. We must not be enemies. Though passion may have strained, it must not break our bonds of affection. The mystic chords of memory, stretching from every battlefield and patriot grave to every living heart and hearthstone all over this broad land, will yet swell the chorus of the Union when again touched, as surely they will be, by the better angels of our nature

 

Brilliant @Taco_Baby but words of the heart can't reach us here.

 

Well it's not really out of my heart, more like out of Abraham Lincoln's Grave.
But I feel the same way, No need to hate right?

 

Wise words though friend. You would make a great Head Admin one day!

 

Wonderful words <3

 

How the **** could a compliment bother anyone? What is wrong with you?

 

A compliment for me is good. Thank you for it.

But this topic is about Jack, as you described him, being a "complete idiot" that doesn't help players that call out for help.

 

MISUNDERSTANDING SORRY BUT JACKY IS STILL SHET ETMIN

 

I feel like I'm reading a legit affidavit. This is well written and thought out. I don't like agreeing with stuff like this but you have all of the evidence to support every point made. All I'm gonna say is that I hope this post helps to bring the change that GC needs to thrive.