»Complaint - Jacky20 - Negligence & Lack of Leadership

Throughout the past 12 months, Jacky20 has made a series of errors, which combined with his personal attributes (or lack thereof), has led to this complaint, with the view to have him removed as head-admin and replaced with someone who is motivated and competent.
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I understand that there is no one who can fill the role at the moment (and this works in Jacky's favor). However an interim period where Elise, or another individual hot-seats the position until a permanent replacement can be found is a magnitude better than retaining Jacky20 in this position.

This complaint has been made with the input of a few others, however it reflects the sentiment of the majority of the survival community.​

Synopsis

Jacky20 does not have the professionalism, leadership skills nor motivation to remain as head-admin of Survival.

It is demonstrable that the playercount is depressed due to issues with his activity levels, lack of events, and little oversight over the actions of his staff members. Further, players who have invested hundreds of dollars are no longer donating in protest of situations which this head-admin has failed to resolve.

It has been shown through multiple incidents that Jacky has a poor grasp of the rules and guidelines, and will bend them in order to manipulate a situation. He will also disregard global rules in favour of what he personally thinks. This creates an atmosphere where players are in fear of being punished for things which should not be punishable, and further contributes to the points made in the paragraph above.

Summary:

- Poor staff management

- Negligent in his duty to the community, the server and activity levels.

- Failure to acknowledge and address day-to-day issues

- Lack of key leadership and mitigation skills


Negligent in his duty to the community, the server and activity levels.

Spoiler: Recruitment & Onboarding

He rarely recruits, does not read all applications fully, and will make decisions before even speaking to applicants. He does not even shortlist anyone.

His own staff team pressuring him to do some work, applications for staff which have not been looked at in months:



His onboarding process for new staff members is lacking and does not prepare staff for the challenges they will be facing on the server.

When a new member joins the staff team they are given the staff guidelines, and a couple of key points. There is no training or buddy up process whereby the staff member learns the soft skills required to succeed within their role. Really basic things, such as managing the expectations of an individual when the staff member needs to step in, techniques to prevent escalations in a situation, or to defuse them. They are not even given a walkthrough of the rules and how to implement each one.

The result of this, simply put, is that staff members do not have the background knowledge, nor the, shall we say, “on the job support” that is needed. This is the root cause of almost all the issues we encounter on the server.

He is not motivated whatsoever to give his staff the tools and training that they need and it is not something that can be addressed any more as he has had multiple reminders and requests for this, but has done nothing.

I cannot really expect anything here to improve given Jacks inactivity, and lack of leadership skills, but we will revisit this later.

Spoiler: Lack of oversight, and inactivity

Jacky20 is inactive. There is little more to say. Jacky20 is not active whatsoever.

Someone in his position needs to be engaged on the server, motivating his staff, and addressing issues which arise ad hoc on the Discord and other support channels.

However the result is that he has very little oversight over the issues that happen on his server, or how his staff behave. This is the root of most issues.

Unprofessional & incompetent.

Examples below.

Spoiler: Example 1 - Poor interpretation of the rules

Jacky20 will make up, and amend rules as necessary. He has a poor interpretation of existing rules. Someone in his position should be a master of both.

https://www.guildcraft.org/threads/rules-surrounding-griefing-on-survival.83878/

Spoiler: Example 2 - Will disregard global rules

A personal example with me. There is a global rule where staff are allowed to kick someone once for fun, as a joke. I did this once as an admin and he decided that Elise's global rule did not apply, and his word overruled it.


The worst of it is, he kicks people all the time, making him a hypocrite, but more on this type of behavior later. I resigned in part of this, it just demonstrates how incompetent he is, and how difficult it is to work with him. Churn within the staff team is very high because of his stupidity.

Spoiler: Example 3 - Negligent, unprofessional behavior addressing issues.

A player on the server observed a serious abuse of power, and reported it publicly on the Discord server, tagging both Jack and Elise.

The player raises some fairly simple points, and wants clarification on them. He also alleges that one of Jacky’s staff members abused his position on the server.



This is Jack's response:



Firstly, he tags the wrong person in his response, if you can even call it a response. He wonders why he is mentioned too. Well it’s presumably because he is the head admin, a visible figure within the community, and the point of contact when the community wants to report potential abuse from his staff members.

Instead of approaching the situation professionally, addressing the players questions, and letting the player know he will look into this, or has already taken action - Jacky decides to respond in a patronising way “ofcourse stuff are done against it so this wont happen again smh”.

Jack gives the impression that him being tagged annoys him, admits liability for the situation, but nothing more. This is a pathetic response from someone who we rely on to manage situations, and sets a terrible example for the people he leads.

Things unfortunately do not end there. After a back and forth, where multiple community members ridicule Jack for his unprofessional responses that do not address the core issue, the situation escalates further when the admin who was reported starts to make further accusations towards players (incidently, the exact same thing he was reported for initally).

Nothing from Jack to assure players, nothing from Jack towards the admin to educate him. Nothing from Jack to defuse the situation. Nothing at all. This is what we have come to expect from him.

Eventually the original complainant responds again, and asks for Jacky to resolve the situation, as you can see in the image below.



Jack responds again:



I don’t even know where to begin with this response. After all that has happened, Jack becomes even more defensive, this is clear from the tone he takes in the message. He then says he is "in the dark" and has no idea what is happening.

He has failed to deal with the situation entirely, allowed it to escalate, then patronises the player further. He then says he has no idea what is going on. Well, at the very least, after all of these failures, all he would have to do is scroll up and read through to get up to speed.

This is a pathetic response completely lacking in any people skills, conflict mitigation, and in fact only inflames the community.

Spoiler: Example 4 - He breaks his own rules, and sets a bad example

We touched on hypocritical behavior before. Here's possibly the pinnacle of unprofessional conduct, and it sets a terrible example for the staff members he is meant to lead.

Spoiler: Example 5 - Lack of conflict resolution

Sorry for the low quality image, they come from different members.

A player was wrongfully banned by a staff member and the entire survival server was unhappy about it and wanted redress.

The head admin, whose role is to be the final buck, the most professional, level headed individual, whose sole purpose is to resolve these things, did this;



Grossly incompetent, only inflamed the situation more, showing 0 tact or technique to de-escalate the situation.

Spoiler: Example 6 - Incompetent - Banned members and ex staff still have full admin access to private documents

As the spoiler title says. Germanode still has full edit access to the staff guidelines and has made some troll changes. Dea_Umbra still owns a document despite no longer being survival staff. DM me on Discord for the guide I am talking about, admins.

Access permissions are super important. I cannot even overstate how sensitive information management is. Jacky doesn't have a clue. He doesn't have a clue about anything.

I will stop here, but there are countless more examples.

Jacky20 is not fit to lead, and must be replaced. For the good of the server.

 

First, Jack is a great guy. He's kind and he's a good friend but I agree that he is not fit for head admin.

I support this thread, there are more examples of incompetence when it comes to specific admin clients that help catch xray which were used by admins until all those who could use it left.. Since he can't use it himself, all new staff are unable to use it because of lack of knowledge about it..

Recently, I set up an auction for my player head which reached bids surpassing 100k and guess what happens? Jack cancels it and calls it "illegal" and "stupid". Later that night, I put up the same head and when people bid he did nothing about it...
This is not funny or reasonable and it's annoying

On a side note
Now for the replacement, I wholeheartedly endorse the best candidate to take on the job of head admin

 

Lol

 

To be honest....I agree

 

I don't have a problem with Jacky but I do agree with the comments Fox has made. No need to say more on the topics or to discuss them until Jacky has a chance to respond.

I do understand that these are unpaid roles and staff inc head admins are not incentivise to stay however don't be a head-admin if you are not motivated to full-fill the obligations.

Either leave a hero or stay long enough to see your self become the villain!

 

Jack is a very kind-hearted guy. He likes to give second chances to people (which sometimes isn't good - especially with inactive people which he refuses to demote so Elise has to step in) and also isn't very active (from what I remember). As ex-admin, I can say we ALWAYS had to poke Elise to do everything because Jack was -poef- nowhere to be seen or simply said: "Poke Elise". I understand life can get busy sometimes but this bothered many of us while we were staff.

And yes, as Pika said - when I and Dea left the staff team, Wattson (Xray catching mod) got forbidden because there is currently no one to teach new admins how to use it.

Even though Jack is a great guy and very kind, I think there is room for improvement when it comes to being a head admin.
What I wrote here should come as no surprise because I already pointed out everything described above when I was staff - many times. Even to Jack himself.

 

XD moment

 

Germanode, you're banned. Get a life out of guildcraft

 

Ooga Booga

 

bruh just give xVen head admin and none of this wouldve happened

 

Soooooo....... when is this getting deleted?

 

True GC style

 

I agree with all of this, Jacky is a good guy but when it comes to head admin, he doesnt do anything, but the moment the admins that should be doing their job dont, we have to go get Elise to step in and take charge.

#XVen4SurvivalHeadAdmin

 

Basically just what drew said about aXed

 

Impeach like itssherif whatever the name was

 

This won't be deleted since it's constructive criticism including examples which supports his criticism and his views. He didn't base this on air but actually thought about it and gathered vital information to support his opinion about Jack.

 

Thank you for taking notice. I hope you can find a way to fix the issue we have.

 

You did it fox

 

@Jacky20